Privacy Policy

Effective Date: September 16, 2026

Integrity Homecare & Nursing Agency (“Integrity,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, contact us, submit a form, request services, apply for employment, or communicate with us by telephone, email, or SMS/text message.

Website: https://integrityhomecareandnursing.com
Phone: 678-907-3454
Email: info@integrityhomecareandnursing.com
Address: 3848 Cotswold SW Rd. Lilburn,GA 30047

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name
• Email address
• Telephone or mobile phone number
• Mailing or service address
• Information submitted through website contact forms
• Information regarding homecare or nursing services you are interested in
• Appointment and scheduling information
• Client, caregiver, family, or responsible-party information
• Employment or job application information
• Professional licenses, certifications, employment history, and qualifications when applying for a position
• Communications you send to us by phone, email, SMS, website forms, or other methods
• SMS opt-in and consent records
• Information necessary to respond to inquiries or provide requested services

We may also automatically collect limited technical information when you use our website, including IP address, browser type, device type, referring website, pages viewed, dates and times of visits, and cookie or analytics information.

2. How We Collect Information

We may collect information when you:

• Complete a form on our website
• Request information about our services
• Schedule a consultation or assessment
• Call our office
• Send us an email
• Send or receive an SMS/text message
• Apply for employment
• Communicate with one of our staff members
• Become a client, caregiver, employee, applicant, referral source, or business contact
• Subscribe to communications where available

We may also receive information from authorized family members, referral sources, healthcare providers, case managers, business partners, or other persons involved in coordinating services when permitted by law.

3. How We Use Your Information

Integrity Homecare & Nursing Agency may use information collected to:

• Respond to questions and inquiries
• Provide information about our homecare and nursing services
• Schedule assessments, appointments, visits, or meetings
• Coordinate client care and caregiver schedules
• Communicate service-related information
• Provide customer support
• Follow up on service inquiries
• Communicate with clients, families, caregivers, employees, applicants, and referral partners
• Process employment applications
• Conduct recruiting and onboarding activities
• Maintain business and service records
• Operate and improve our website
• Protect against fraud, misuse, or security threats
• Comply with applicable laws, regulations, court orders, and regulatory requirements
• Maintain records required for business, healthcare, employment, or compliance purposes

We do not use SMS consent information for purposes unrelated to the communications to which the individual consented.

4. SMS/Text Messaging Privacy

If you provide your mobile phone number and consent to receive SMS messages from Integrity Homecare & Nursing Agency, we may send customer care or promotional text messages regarding:

• Service inquiries
• Appointment reminders
• Assessments
• Scheduling
• Care coordination
• Client or caregiver communications
• Service updates
• Application or recruiting updates
• Customer service
• Follow-up communications

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

No mobile opt-in information or text messaging consent will be sold, rented, transferred, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may use service providers that assist us in transmitting or managing communications. Such providers may process information only as necessary to provide services on our behalf and are not authorized by us to use SMS consent information for their own marketing purposes.

5. SMS Terms and Conditions

By voluntarily opting in to receive SMS messages from Integrity Homecare & Nursing Agency, you agree to receive customer care and promotional SMS messages from us.

Messages may include appointment reminders, scheduling information, service updates, responses to inquiries, care coordination communications, employment or application updates, and customer service communications.

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message.

For assistance, reply HELP or contact us at 678-907-3454 or info@integrityhomecareandnursing.com.

After you send STOP, we may send you a confirmation message acknowledging your opt-out request. You will no longer receive SMS messages from that messaging program unless you opt in again.

Consent to receive SMS messages is not a condition of purchasing services from Integrity Homecare & Nursing Agency.

Wireless carriers are not liable for delayed or undelivered messages.

6. SMS Consent

When SMS consent is collected through our website, the SMS consent option is voluntary.

The SMS consent checkbox will not be pre-selected or checked by default.

Individuals may contact Integrity Homecare & Nursing Agency without agreeing to receive SMS communications.

Providing a telephone number alone does not automatically constitute consent to receive recurring SMS communications.

7. How We Share Information

We do not sell or rent personal information.

We may disclose information when reasonably necessary to:

• Provide services requested by you
• Work with service providers performing functions on our behalf
• Operate our website, communications systems, scheduling systems, or business systems
• Coordinate authorized healthcare or homecare services
• Process employment or background-related activities where authorized
• Protect the safety, rights, property, or security of Integrity Homecare & Nursing Agency or others
• Comply with applicable laws, subpoenas, court orders, regulatory requirements, or government requests
• Investigate suspected fraud or unlawful activity

Third-party service providers are expected to use personal information only for the services they provide on our behalf and in accordance with applicable privacy and security requirements.

SMS consent and phone numbers collected for SMS communications are specifically excluded from any sharing with third parties or affiliates for marketing purposes.

8. Protected Health Information

Certain information collected in connection with healthcare or homecare services may constitute Protected Health Information (“PHI”) and may be subject to additional protections under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable healthcare privacy laws.

Where HIPAA applies, PHI will be handled in accordance with applicable law and Integrity Homecare & Nursing Agency’s healthcare privacy practices.

This website Privacy Policy does not replace any separate Notice of Privacy Practices that may apply to protected health information maintained as part of providing healthcare services.

Please avoid submitting highly sensitive medical information through a general website contact form unless requested through an approved secure method.

9. Cookies and Website Analytics

Our website may use cookies, analytics technologies, or similar tools to understand how visitors interact with the website and to improve website functionality.

These technologies may collect information such as browser type, device type, IP address, pages visited, referring pages, and general website activity.

You may be able to control cookies through your browser settings.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no website, internet transmission, electronic storage system, telephone system, or electronic communication method can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy applicable legal or regulatory requirements.

SMS opt-in and opt-out records may be retained as necessary to document consent and communication preferences.

12. Your Choices

You may:

• Decline to provide optional personal information
• Decline SMS consent
• Opt out of SMS messages by replying STOP
• Unsubscribe from applicable email communications
• Contact us to request an update or correction to information you have provided
• Contact us with questions about our privacy practices

Certain records may need to be retained when required by healthcare, employment, tax, regulatory, legal, or other record-retention requirements.

13. Children’s Privacy

Our general website is intended for adults, including parents, guardians, caregivers, healthcare professionals, applicants, and individuals seeking information about our services.

We do not knowingly use our general website to solicit personal information directly from children under 13 without appropriate parental or legal authorization.

Parents or legal guardians may contact us regarding services for a minor child.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Integrity Homecare & Nursing Agency is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updated Privacy Policy will be posted on this page with a revised effective date.

16. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, SMS communications, or how your information is handled, please contact:

Integrity Homecare & Nursing Agency
3848 Cotswold SW Rd.
Lilburn,GA 30047

Phone: 678-907-3454
Email: info@integrityhomecareandnursing.com
Website: https://integrityhomecareandnursing.com